I'm a small team (currently one person) — every email gets a real reply, not a ticket number.
The first time you press Start Capture, macOS will ask. If you said No by accident, go to System Settings › Privacy & Security › Screen Recording and turn TruePath Recorder on. You may need to quit and reopen the app.
Default: ~/Movies/TruePathRecorder/. To pick a different folder, open Preferences › Export Folder › Choose… The app uses a sandbox-safe security-scoped bookmark so your folder choice survives across app launches and macOS restarts.
Yes — toggle "Include System Audio" in Preferences or the Options popover. macOS handles the system audio permission under the same TCC prompt as Screen Recording, so you do not need a separate confirmation.
Keystroke overlay requires Input Monitoring permission. Turn on "Show Keystrokes on Screen" in Preferences, then approve the macOS prompt in System Settings › Privacy & Security › Input Monitoring. If you missed the prompt, toggle the setting off and on again to re-trigger it.
Try setting Codec to HEVC in Preferences › Output Format — typically ~50% smaller than H.264 at the same quality. You can also cap resolution to 1080p or 720p if your source is 4K or larger.
That global hotkey is taken by another app on your Mac. TruePath Recorder shows a banner at the top of its window when this happens. Quit the conflicting app, or just use the in-app Start Capture button instead.
On the next launch, TruePath Recorder scans for orphaned recordings (left over from a previous session that didn't shut down cleanly) and shows you an alert. You can keep the partial file or delete it. Even if you cancel out of the alert, the file is still in your export folder.
Open Preferences › Export Folder › Reset, then pick the folder again. The security-scoped bookmark we stored points to the old name; resetting it teaches the app the new location.
Right after you stop, the post-recording preview sheet appears with a Trim button. Or open Latest Export › Trim at any time to scrub through and clip the file. Trimmed clips save as a new MP4 alongside the original.
No. The app does not connect to any TruePath server. Your recordings stay on your local disk. See the privacy policy for the full breakdown.
Refunds on Mac App Store purchases are handled by Apple, not by us. Go to reportaproblem.apple.com, sign in with the Apple ID that purchased the app, and request a refund. If Apple denies it and you believe you have a strong case, email us and we will reach out to Apple on your behalf.
If you found a reproducible bug, email [email protected] with:
If the app crashed, please also include the crash log from ~/Library/Logs/DiagnosticReports/TruePathRecorder-*.crash (or "Console.app → Crash Reports").