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TruePath Office support

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We're a small team — every email gets a real reply, not a ticket number.

Frequently asked questions

Which file formats can I open?

TruePath Office opens and edits Word (.docx), Excel (.xlsx), PowerPoint (.pptx), and PDF files, plus common image formats. It works with the modern Office formats; the older binary formats (.doc, .xls, .ppt) are out of scope.

Does it save back to the original format?

Yes. When you open a .docx, .xlsx, or .pptx file and save it, TruePath Office writes it back in the same format, preserving the parts of the document it didn't change. There's no conversion to a proprietary format and no lock-in.

How do I format text in the word processor?

Use the ribbon at the top of the Word editor for bold, italic, underline, lists, and tables, or the Format menu. The status bar shows the page and word count as you type.

Which spreadsheet formulas are supported?

The spreadsheet editor evaluates common functions including SUM, AVERAGE, IF, MIN, MAX, and COUNT, along with the usual arithmetic and comparison operators. Workbooks can have multiple sheets, and the formula bar shows the formula behind each cell.

How do I present a slideshow?

Open a .pptx file in the presentation editor and start the slideshow to present full-screen. Use the arrow keys to move between slides. Slides are rendered structurally from the file rather than as flat images.

How do I annotate or sign a PDF?

Open a PDF and use the toolbar to highlight, underline, add sticky notes, or place a signature. You can also reorder pages from the thumbnail sidebar and manage bookmarks. Save the document to keep your annotations inside the PDF.

Does TruePath Office upload my documents anywhere?

No. The app does not connect to any Joy Truepath server, and your documents stay on your local disk — every operation runs on your Mac. The only data it sends is anonymous diagnostics — crash reports and which file formats get opened, never your documents — on by default and switchable off in Settings → Diagnostics. See the privacy policy for the full breakdown.

Does it work offline?

Completely. You can use every feature with the network unplugged. The app sends only anonymous diagnostics, never your documents, and you can turn those off in Settings → Diagnostics.

Is there a subscription?

No. TruePath Office is a one-time purchase with no subscription and no in-app purchases.

How do I get a refund?

Refunds on Mac App Store purchases are handled by Apple, not by us. Go to reportaproblem.apple.com, sign in with the Apple ID that purchased the app, and request a refund. If Apple denies it and you believe you have a strong case, email us and we'll reach out to Apple on your behalf.

Reporting a bug

If you found a reproducible bug, email [email protected] with:

If the app crashed, please also include the crash log from ~/Library/Logs/DiagnosticReports/ (or "Console.app → Crash Reports").